This Is The Process They Don't Want You to Know
Marketing or Concierge as your developer calls it. This is your first stop in the series of maddening events on your family vacation. You've just driven (or flown) for hours on end. You're tired. The kids are hungry. Can't you just go check-in, take a shower and get ready for dinner? Of course not! You need a 'parking pass' first :(...
I know - this is really terrible, and no one told you about this little harassment charade when you bought.
Now the "concierge" who in reality is commissioned marketing agent is now asking you (not if, but) when you'd like to attend the Timeshare Owners Update meeting, which we all know is code for high-pressure timeshare sales presentation where you've already been stuck for hours on end during your precious vacation time in the past. Now you're on the inside scoop. You and your significant other have already prepared to say no over and over again to get out of the sales meeting. The problem is the marketing agent knows this.
So now what - you politely decline their amazing offer for a 30 minute breakfast and 30 minute group presentation. You succeeded, or so you thought...
Now the marketing agent is hitting you where it hurts. Gifts that sound too good to let go. Your call - take them or don't. You know if you say no that they will just call your room 100 times a day until you either 1) give-in 2) go insane and "pop-off" on someone which never ends well because they'll act like you're the crazy person for trying to enjoy your vacation time or option 3) get suckered into an "in-unit" survey - which means a salesperson is going to be up in your room with your account in hand trying to get you wound up.
So here's the secret sauce - you ready? Here are your options:
1. If you want the gift, go for it. We got you covered. Follow the rest of our guide to get in and out of the sales presentation without confrontation and with all your goodies in hand.
2. If you don't want to go at the first encounter with your charming and lovely marketing agent (most of them are really nice folks, truly, it's just their job at the end of the day) act excited and yes them early on. Make the presentation on your day of check out. This will prevent any harassing phone calls during your stay. On your day of check out, unplug the phone and exit quietly knowing you beat the system.
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The Owner Update - Time to put your new found skills to the test. You've read the guide you're feeling confident. You skipped the buffet line because the powdered eggs aren't worth the heartburn. You're especially happy because you played hard to get and got more gifts from the marketing department. Don't gloat. I know you want to share with others how prepared you are. And no matter what do not tell the salesperson you are cued in to what's about to happen.
Things are just getting started. You are met in the lobby by a sharp, over-dressed, man in a suit. You are a little confused because his Gucci loafers are worn without socks. He has a hard-part haircut and smells of cheap cologne. Your luck just changed. This is a pro. He is ready for all your games. You will be more prepared though.
First stop is a group presentation. All fluff. No hard selling. Just pretty pictures and all good news. Some jokes are made. You think it's all fun and games. What you don't know is by telling you where to sit. Telling you to take notes. Your salesperson is exerting subtle dominance over your psyche. The timeshare companies train them to do this. Why? Because it works.
Do not resist because it will raise the salesperson's guard. Be amicable. Try and be friendly. Take tons of notes. The theme is to play along.
When you leave the group is when they will start to ask great questions to try and pin you in a corner. They are looking for things that are problems with your account. Tell them you love it. Tell them how much you love the company. Try and ask questions back to their questions related to the group presentation.
Whatever you do - do not let them sign you up for the 'new' credit card. It's not new. It's the same one, and if you sign up you'll end up with several of them. Just tell them you got it at the last update.
Yes the sales person to death. Don't say no until the very, bitter end. When the offer comes (which means you messed up already) tell them you are buying a house.
When they tell you that you missed out on something or could be covering your costs with a new product or VIP status tell them you're going to call the corporate office just to verify because you had some miscommunications in the past.
This will raise their guard and make them want you to leave. That's the trick. Be nice. Be friendly. Be engaged. Be happy. For things that sound too good to be true - tell the rep you want to verify with corporate.
The worst mistake is to get emotional. Do not give in to your anger or fear. They are creating those emotions to get you to make a
No amount of points or VIP benefits will change the system - it's limited amounts of inventory and ever growing number of owners. The system was rigged against you before the first point was ever sold. If you don't believe that just read your contracts and Public Offering Statements.
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